How we deal with enquiries and complaints
We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
We want to:
- Make it easy for you to tell us what went wrong
- Give your complaint the attention it deserves
- Resolve your complaint fairly and without delay
- Make sure you are happy with how your complaint was handled

How long will it take?
We hope to resolve your complaint quickly, but if it’s complex it may take longer. We will keep you informed on a regular basis, but if you need an update, please call us on the number above.